In a rapidly developing market like telecommunications, it is important to maintain customer satisfaction. Since the quality assessment by service users on mobile terminals is strongly dependent on expectation, the quality measurement has to take into account several factors, such as the location of the use and the complex technical interplay of all system components.
With the combination of the OTARIS MyAudit® 5G App and the OTARIS ProAUDIT® Suite, the actual technical quality of the usage process can be measured as well as the subjectively perceived quality with targeted questions to the user. This way, the quality is assessed as the user actually perceives it and can be linked with the technically determined data in the background. Satisfaction is determined by the specific expectation and complex technical interplay of all system components.
Since the company was founded, we have been cooperating with various telecommunications and mobile phone companies. Our competencies in the area of telecommunications are in the area of quality measurements and safety analyzes of radio networks and the development of measuring tools. We support the improvement of network quality, service quality and optimization of access networks. Our area of experience includes current mobile standards such as LTE A-Pro, 5G NR-V2X, NB-IoT, 5G or ISM band.
Our service is characterized by great customer proximity and flexibility. In the development of measuring tools, we place particular emphasis on adherence to high quality standards, safety and usability.
Contact us and we will be glad to consult you on the latest mobile communication standards.
- Support for technical quality management
- Technology consulting and security Analyzes
- Deploy and operation of our Quality of Service (OoS) and Quality of Experience (QoE) solutions
- End to end measurements of service quality
(language, data, access networks)
- Development of customer-specific measurement tools
- Video and voice quality performance measurements
- Data analysis and reporting
- Carrying out feasibility analyzes
- Independent bench-marking of mobile service providers and internet service providers