Success strategy: customer orientation
The customer comes first. Understanding the customer and focusing on their needs is the recipe for success in developing innovative products and services and thus remaining competitive. The best way to find out what customers want and what their needs are is to directly survey and passively measure usage. OTARIS supports you in planning, panel management as well as in conducting audits and mobile surveys.
Here, the ProAUDIT® product line is used to support you in conducting surveys and implementing studies and audits. For this, qualitative data can be collected via internet browser or apps, processed and, if required, put into relation with company data or measured usage data.
Our range of services includes market research, opinion surveys, service quality management as well as interactive surveys of customers and employees. In particular, we support sensitive campaigns with a high demand for trustworthiness and data protection. Through the development and use of our market research tools, we have already been able to gather years of experience in the field of customer experience and apply it in various campaigns and studies.
- Programming Online Surveys
- Event triggered app polls
- Conception and implementation of survey tools
- Implementation of dashboards
- Qualitative and quantitative research
- Customer Journey Monitoring
- Development of KPIs
- Web Analytics Consulting
- Data analysis and evaluation
- Automatic text analysis (NLP)
- Automatic extraction of information from images
- Privacy and IT security audits